On July 5, 2021 Locelle hosted a roundtable for our mentors to discuss situational leadership in the workplace. We were fortunate to have our own amazing mentor Stephanie Redivo, Equity, Diversity and Inclusion (EDI) leader at Translink to moderate the session while we learnt from our incredible guest speaker Sonia Wadhwa, director of business management and operations at Microsoft. With years of leadership experience, both Stephanie and Sonia created a valuable session for our mentors, sharing top tips on how to develop our situational leadership skills.
“Before I practiced this style I was a believer in using one, unilateral style of leadership which would work with some people, but would also not work with others. Now, having learned more about situational leadership, it gives me a repertoire of styles which has helped me to feel confident and to have more open conversations with people on my team.” -Sonia
After hearing Sonia’s high praise about this tool, we asked how we could boost our situational leadership abilities. Before sharing her top 3 tips, Sonia suggested that we first familiarize ourselves with the model.
Understanding the Model
The situational leadership model developed by Ken Blanchard consists of four leadership styles, each requiring different levels of guidance and support. The model begins with a directing style (S1) which requires the leader to offer specific directions and frequent feedback. Moving through the coaching (S2) and supporting (S3) styles, the responsibility given to the individual increases. The final leadership style is delegating (S4), which is used for the most competent individuals as they take on full responsibility for their tasks.
The chosen leadership style in a given scenario is determined by the development level of the individual. This is based on their level of competence and commitment. The enthusiastic beginner (D1) is the first development level. Here, the individual has low competence and high commitment as they are new to a task. As the individual becomes more familiar with a task, their competence increases and they move through the next development levels; the disillusioned learner (D2) and the capable but cautious performer (D3). The final level, the self-reliant achiever (D4) has both high competence and commitment. Once the development level of an individual is determined, you can easily match which leadership style will work best for a given scenario.
Here is a helpful visual that demonstrates the leadership styles and development levels of situational leadership.
Sonia’s Top tips to Improve your Situational Leadership skills:
- As a leader, invest in getting to know your people and developing deeper connections. Invest time and money into this to gain a better understanding of who they are and how they work (ie. do a personality assessment test). The action of getting to know your people is an important step to help assess their development level and determine what support they need.
- Have “alignment conversations” with people in your workplace. This is a conversation where both you and an employee discuss what development level that person is at, as well as which style of leadership will be most effective for them. By agreeing on this, you are able to set clear expectations for both parties.
- When you have these “alignment conversations”, be honest about what level you think they are at. By default, go with the employee’s assessment and not the managers. Be sure to reassure them that you are there to help them progress to the next level.